Course curriculum

  • 1

    Get Ready to Start Coaching

    • Instructions

    • Step 1: Create Your Coach Bio and Headshot

    • Step 2: Coach Shadowing and Practical

    • Step 3: Create Your Real HRA and Gain Real Coach Admin Access

    • Practice Work (must be completed by Part II live sessions)
  • 2

    Clockspot

    • Gain Clock Spot Access

    • How to Use Clockspot

    • Clockspot URL

    • Clockspot Sign-in
  • 3

    Tools for Work

    • Instructions

    • Using Five9

    • Access and Review Outage Policy and CCR Schedule

    • Submitting Coach Stats

    • Basecamp and Egnyte Access

    • Basic Egnyte Overview

    • Hours of Service

    • Communicating with CCRs and other Coaches
  • 4

    Submit Work Requests

    • Blank Work Request Form
  • 5

    Communicating with participants

    • Overcoming Objections to Enrollment in LHC

    • Response to questions regarding privacy/confidentiality

    • Master FAQs

You are almost ready to start coaching

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