Let's make the team work!!!

  • 1

    Time to get busy

    • What's Next?

    • Become an official CCR

    • CCR Shadowing

    • Get a headset and monitor
  • 2

    Work, work, work....

    • Objectives

    • Hours of Service

    • Access and Review Outage Policy and CCR Schedule

    • Daily Stats Submitted Thru QuestionMaker

    • Daily Sound Check

    • Egnyte Access

    • Basic Egnyte Overview

    • Work Request Process
  • 3

    Customer Service

    • The 7 P's Of Call Handling Excellence

    • Communicating Effectively

    • The Angry Participant_Notes included

    • Overcoming Objections to Enrollment in LHC

    • Tips For Handling A Difficult Customer Call

    • Posters to keep in your office
  • 4

    Campaigns

    • Information Sheets/Cheat Sheets

    • FAQs

    • Canadian Diabetes Prevention Program (CDPP)

    • Outreach Scripts

    • Master FAQs

Take the final steps

to become an official CCR

Sign me up!